In short
A caller says your mobile-money account is blocked, or that money was sent to you by mistake, and asks for your PIN or a verification code.
What it looks like
What the caller says, written by us as an example.
"Your account will be blocked today. I am calling from the customer care centre. Tell me the code we just sent and your PIN to keep it active."
How to spot it
A request for your PIN or verification code
bKash says never share them or type them during a call.An account that will be blocked
A complaint, a new service or a deactivation used to hurry you.Offers of pensions, donations or subsidies
Messages that push you to call a number.A form asking for your PIN
Fake offers and ads on social media collect PINs and codes.What to do
- Hang up. Never share your PIN or verification code with anyone.
- Change your bKash PIN right away if you shared it.
- Verify a request from a friend or relative through another channel before you send money.
- Report it with the time and details. bKash helpline 16247. Report serious cases to the police or CID Cyber Police Centre.
Where to report it
Outside the US? Find who to contact in your countrySources
- bKash: Avoid fraud (Checked 18 Oct 2026)
- Bangladesh Bank: Financial Integrity and Customer Services Department: hotline 16236 and online complaints (Checked 18 Oct 2026)
More like this
Written from public fraud-agency notices. Figures and advice are checked against the pages listed under Sources.